If you have any needs, welcome to contact us:

Wehcat/Whatsapp: +86 19710003512

E-mail: caroline@tisco-metal.com

Add: S1-7-506, Zone C, Jinshan North Science and Technology Industrial Park, Liangxi District, Wuxi City, Jiangsu, China

Do you accept returns?

Yes, I accept returns for defective and non-defective products

Do you accept exchanges?

Yes, I accept exchanges. We accept payment in US dollars, and the returned payment is also in US dollars.

The product's condition that your store accepts for a return or exchange:

This includes products that are unopened in original packaging or have never been used

The amount of time a customer has to return a product?

30 days

Refund processing time

Refund within 1-2 working days after receiving the product. Refunds will be made to the original credit/debit card/online banking provided at the time of purchase. If using a payment gateway, the refund will be made to the same account. If you no longer use the original card, please contact us in advance.

Circumstances where a refund applies

1. The product is not damaged, we will provide you with a full refund.

2. The customer is responsible for all return shipping and other charges (such as handling, damage, etc.) that may be incurred during the return process.

If you have more questions about the return policy, please contact us.

Return Notice

If the product has quality problems, provide product pictures (reminder: a picture clearly shows all product conditions, contact us for relevant after-sales processing).

Circumstances applicable to returns

You return the product to the specified return address. After we receives the returned item, a refund will be arranged within 1-2 working days. 

Return time frame

Products are returned within 30 business days of the delivery date. And return the product to the designated address.